Regional contribution agreement officers (RCAOs) play a fundamental role in supporting the delivery of NRC IRAP. As an RCAO, I work in collaboration with directors, industrial technology advisors (ITAs), fellow RCAOs and with clients. I believe the success of NRC IRAP is definitely linked to a team approach. This team approach took on heightened importance during the administration of the NRC IRAP Innovation Assistance Program in 2020-2021, a temporary wage-subsidy program to help innovative small and medium-sized businesses weather the COVID-19 pandemic. Because our team worked tirelessly to assist each other through a heavy workload, and over a short amount of time, the program was able to provide businesses with timely and much-needed assistance. It is very gratifying to know that our efforts have such great impact and really make a difference not only to our clients, but overall to Canada.