Building trusting and respectful relationships with NRC IRAP
At the National Research Council of Canada Industrial Research Assistance Program (NRC IRAP), trust and respect are the foundation for every successful relationship.
We approach every interaction with integrity, open communication, and consistent actions, and know our clients will do the same. Valuing each other's perspectives and working together collaboratively creates the right environment to achieve our common goals.
Our expectations for a trusting and respectful relationship with you include the following:
i. Transparency and disclosure
You provide us with accurate, complete, and up-to-date‑information as requested for business and technical evaluation and due diligence.
ii. Professional communication
You share concerns, feedback, or complaints in a constructive and professional manner and express disagreements or dissatisfaction respectfully, following the appropriate escalation path.
iii. Professional conduct and integrity
You avoid any behaviour that could reasonably cause offense, humiliation, or physical or psychological harm. These behaviours include, but are not limited to:
- Verbal, written, or physical harassment or violence
- Excessive or inappropriate communication, such as repeated emails
- Making harmful or unsubstantiated claims
- Discrimination
- Aggressive behaviour
- Threats
- Intimidation
- Coercion
- Comments or actions of a sexual nature
iv. Physical safety for on-site visits
When we visit your location, you ensure the environment is safe and let us know about any hazards or possible risks and explain any safety procedures we need to follow before we visit.
Implications
If NRC IRAP determines that your behaviour or actions have harmed the trust or respect needed for a good working relationship, we will initiate a formal disengagement process.