Virtual store


Due to restrictions related to COVID-19 and to protect the health and safety of employees, operations of the NRC's Print and Distribution Services will be limited. As a result, there may be delays in the delivery of products in a print format at this time. We will do our best to accommodate requests and apologize for any inconvenience this may cause.

Account access issues: We have been made aware of the fact that some of our NRC Virtual Store account owners are currently encountering difficulties when trying to access their accounts and may also be unable to reset their passwords. We apologize for any inconvenience this may be causing. If you are among the group of account owners experiencing these difficulties, please call the NRC Call Centre at 1-877-672-2672.

New direct access to codes and user’s guides in electronic format!

Codes and user’s guides published by the National Research Council of Canada (NRC) are now available directly through the NRC Publications Archive in free electronic format. To access the electronic documents, visit the online collection of Codes Canada publications in the archive.

To purchase the publications in print format, please continue to place your order online through the NRC Virtual Store. Alternatively, send a completed order form (PDF, 164 KB) to Codes Canada Publication Sales by fax, email or regular mail.

Contact us
Phone: 1-800-672-7990 or 1-613-993-2463
Opening hours: 8:30 am to 4:30 pm Eastern time, Monday to Friday

The National Research Council (NRC) virtual store is your one-stop-shop for a number of free and priced NRC products and services. You can either order online in a fast, convenient and secure way, or through our customer assistance. Federal Government departments or agencies must contact the customer assistance.

Browse products

View all products available in our virtual store

How to shop

Let us help you place an order

Privacy and security

Learn more about the personal information you provide

Terms and conditions

Terms and conditions you agree to when placing an order

Account management

Instructions on registering and managing your account

Payment and shipping

Information on discounts, shipping rates, international orders

Returns and refunds

View our return and refund policies

Other ways to order

Ordering by fax, by mail or by telephone

Customer assistance

For complete contact information