Behavioural competencies for Management services: Results orientation

Focusing efforts on achieving quality results consistent with the NRC vision.

Level 1

Stays focused on results

  • Promptly and efficiently completes work assignments.
  • Aligns personal work with team/unit goals.
  • Plans, prioritizes and balances work to meet commitments, goals and deadlines.
  • Stays focused on goals despite obstacles and disruptions.
  • Compares work performance and outcomes against standards to achieve quality results.

Level 2

Seeks to improve personal performance

  • Sets challenging yet realistic personal goals in line with team/unit goals.
  • Looks for ways to improve personal efficiency.
  • Anticipates, identifies and effectively deals with problems or risks.
  • Plans for contingencies to deal with unexpected events.
  • Develops personal work plans to structure work and achieve required results.
  • Evaluates own work performance to identify ways to improve it.

Level 3

Seeks to improve organizational performance

  • Uses appropriate tools, methods and criteria to regularly evaluate work processes, services or deliverables.
  • Challenges ineffective work processes and offers constructive alternatives.
  • Establishes effective organizational methods for assigning, managing and tracking work.
  • Develops systems to organize, track and share information.
  • Solicits and/or provides information that could affect the planning, programs and decision-making for the organization.

Level 4

Sets and models behavioural performance standards

  • Sets the expected standards and criteria for measuring success.
  • Delivers a clear message on the standards expected.
  • Serves as a model for the standards expected.
  • Recognizes employees, teams and groups who are examples of excellence for the organization.
  • Invests time and effort to ensure long-term success.